Privacy Policy

Effective Date: 17/06/2025

Mon Ami Nurseries (“we”, “our”, or “us”) is committed to protecting your privacy and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us via our website or other means.

1. Who We Are

Mon Ami Nurseries is a childcare provider based in the United Kingdom. For the purposes of data protection law, we are the data controller of any personal data you provide.

For any privacy-related queries, please contact us using the details on our website,.

2. What Data We Collect

We may collect and process the following types of personal data:

a) When you subscribe to our email newsletters:

  • Email address

  • Date, time, and method of subscription

  • Engagement data (e.g. which newsletters you open or links you click)

b) When you contact us via our website forms:

  • Your name, email address, phone number, and any information you enter in the message

  • IP address

  • How you found our website (referrer)

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to your inquiries or fulfil requests sent via website contact forms.

  • To send you email newsletters containing updates, special offers, or relevant news, where you have opted in.

  • To understand and improve our marketing, based on engagement with our emails (e.g. open and click rates).

  • To maintain records of consent and manage unsubscription preferences.

  • For statistical and analytical purposes to better understand website and campaign performance (on an aggregate basis only).

We do not use your personal data for profiling or automated decision-making.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Consent – for sending marketing emails and placing non-essential cookies.

  • Legitimate interests – for responding to enquiries and analysing non-identifying email campaign performance.

  • Legal obligation – where we are required to retain data for compliance purposes (e.g. safeguarding or accounting).

You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary and under strict agreements:

  • Email marketing provider – who helps us send and manage newsletters (e.g. Mailchimp or similar).

  • Website hosting and IT providers – who store data securely and ensure our website functions properly.

  • Safeguarding or legal authorities – if legally required to protect a child, investigate misuse, or comply with law.

All such parties are bound by confidentiality and data protection agreements.

6. International Transfers

We do not intentionally transfer your personal data outside of the UK or EEA. However, some of our service providers (such as email newsletter platforms) may process data in the United States or other countries. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Provider certification under the UK Extension to the EU-U.S. Data Privacy Framework, or

  • Use of Standard Contractual Clauses approved by the ICO.

7. Data Security

We are committed to protecting your data with appropriate technical and organisational measures, including:

  • SSL encryption on our website

  • Secure email transmission and access controls

  • Limiting access to authorised personnel only

  • Storing passwords in encrypted formats (never in plain text)

  • Payment data, if collected, is handled in accordance with PCI DSS standards

8. Data Retention

We retain personal data only as long as necessary:

Data Type Retention Period
Newsletter subscription data Until you unsubscribe + 6 months (for suppression)
Contact form submissions Up to 2 years (or sooner if resolved)
Newsletter engagement stats 24 months (after which anonymised)

We may keep some data longer where legally required (e.g. for safeguarding records or tax compliance).

9. Your Rights

You have the following rights under UK data protection law:

  • Access – You can request a copy of your personal data.

  • Rectification – Ask us to correct inaccurate or incomplete data.

  • Erasure – Request deletion of your data, where appropriate.

  • Restriction – Ask us to pause processing your data in certain cases.

  • Portability – Request data in a reusable format (where applicable).

  • Objection – Object to processing based on legitimate interests.

  • Withdraw Consent – Opt out of consent-based activities at any time.

  • Complain to ICO – You can file a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us via our website.

10. Cookies

Cookies are small text files stored on your device. We use:

Essential cookies

  • Necessary for security, form functionality, and basic website features.

Non-essential cookies

  • Used when you open newsletters or interact with embedded content (e.g. click tracking).

  • Only placed if you give consent via our cookie banner or email interaction.

You can manage your cookie preferences in your browser settings. Blocking cookies may affect your experience on our website.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data:

Mon Ami Nurseries
Alford 01507 462228
Boston 01205 319499
Swineshead 01205 821244

Email us online

We are always happy to help and take your privacy seriously.